YITH Live Chat is a powerful plugin designed to enhance customer interaction by providing instant communication options akin to in-person shopping. A recent study reveals that 70% of consumers prefer chat for obtaining information, underscoring the plugin’s importance in facilitating prompt assistance during the purchasing process. Delays in receiving answers can lead to reduced sales, as customers may lose interest in their intended purchases.
The YITH Live Chat plugin enables real-time questioning and responses, bridging the gap between customers and the service representative, similar to a physical store experience. This direct contact fosters trust, encouraging customer loyalty and repeat visits. The plugin is user-friendly, allowing businesses to customize chat appearances and assign specific roles to operators easily.
Customers simply submit their email to access live chat, ensuring immediate support. In instances where no operators are available, the system offers an offline form for users to submit their inquiries, ensuring they feel valued and engaged even in their absence. Overall, YITH Live Chat is an effective solution for addressing customer hesitations, ensuring they receive prompt assistance that can lead to increased sales and customer satisfaction.
